Flight delays and cancelations – know your rights

Air travel is one of the most convenient and popular modes of transportation, but it can be a source of stress when you experience flight delays and cancelations. Understanding the difference between controllable and uncontrollable flight cancelations and delays is the first step in managing your expectations and planning accordingly. Airlines will do their best to inform you of any delays or cancelations, but it’s always good to do your own research and be aware of the circumstances.

Controllable Flight Delays and Cancelations

Controllable flight cancelations and delays are those that are within an airline’s control. They usually occur when airlines make corporate decisions to control operations. Airlines have the power to manage these issues and can choose to cancel or delay flights if they deem it necessary. If your flight becomes interrupted due to a controllable reason, the Department of Transportation requires the airline to offer reasonable compensation. Some examples of controllable delays or cancelations may include:

• Maintenance issues
• Technology inadequacies
• Crew availability
• Air traffic control
• Overbooking flights
• Consolidating or canceling flights with low passenger demand

Airline Customer Service Commitments for Controllable Cancelations

Airlines Customer Service Plans: Alaska Airlines, Allegiant Air, American Airlines, Delta Airlines, Frontier Airlines, Hawaiian Airlines, JetBlue Airways, Southwest Airlines, Spirit Airlines, United Airlines

Uncontrollable Flight Delays and Cancelations

Uncontrollable delays and cancelations, on the other hand, are flight disruptions that occur when there is an event or situation beyond the airline’s control. It’s important to understand that if your flight becomes delayed or canceled due to uncontrollable circumstances such as severe weather conditions, generally speaking, airlines do not have to offer compensation because the interruption is the result of an “extraordinary circumstance.” However, out of goodwill, most airlines will waive change fees and offer future travel vouchers if your flight becomes interrupted or canceled due to a reason beyond their control and as a result, you decide not to travel. Some examples of uncontrollable flight interruptions include:

• War or political instability
• Safety and security concerns
• Medical emergencies
• Airport closures
• Strikes and labor disruptions
• Natural weather phenomena

Can I get a refund for a flight delay or cancelation?

Under U.S. law, airlines and ticket agents have a legal obligation to refund consumers if the airline cancels or significantly changes a flight to, from, and within the United States, and the passenger does not wish to accept the alternative offered.

Will travel insurance help when there are flight delays and cancelations?

Depending on the policy and the circumstances, travel insurance may provide coverage for a variety of different services, such as accommodation and meals, alternative flights, and even medical coverage. Additionally, if the cancellation or delay is due to an airline error, the insurance may cover additional costs. Travel insurance usually costs between 4-10% of a trip’s price, a small price for the peace of mind of knowing that your travel investment is safe in the event of any flight irregularities beyond your control. If you experience a flight interruption and aren’t sure about your options, your travel advisor and/or your insurance provider is a good place to turn for advice.

But what if I just generally feel the airline is not being fair?

Are you aware of your consumer rights when it comes to air travel? The Department of Transportation (DOT) has regulations in place to protect airline passengers and ensure they are treated fairly. Here are some of the DOT’s key consumer rights when it comes to air travel:

• Baggage. Airlines must handle baggage with care and deliver it to the correct destination. Passengers are entitled to compensation if their baggage becomes lost, damaged, or delayed.
• Overbooking. Airlines are allowed to overbook flights, but if you are denied boarding as a result, you are entitled to compensation.
• Refunds. Airlines are obligated to provide a full refund if you cancel your flight within 24 hours of booking.
• Disability assistance. Airlines must provide assistance for disabled or elderly passengers, including wheelchair assistance and assistance with boarding and deplaning.
• Flight delays. Airlines are required to provide passengers with food, beverages, and other amenities in the event of a flight delay or cancellation.
• Unfair practices. Airlines are prohibited from engaging in unfair practices such as deceptive advertising or charging higher fees for certain passengers.

We hope this information helps clear the air in understanding your consumer rights when it comes to flights. It’s important to know your rights so that you can prepare for unexpected flight cancellations and delays and make well-informed decisions before taking the next step or canceling your travel plans altogether. For more information, please visit the Department of Transportation website.

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